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VIRTUAL PERFORMANCE FAQ’S

These are the virtual performance FAQ's for organizations such as religious institutions, schools. and community centers. If you're looking for a family event, like a birthday party or trivia night, you can find those FAQ's here.

What are the different types of virtual shows that you do?

Our most popular offerings are mainstages: LIVE for grades 2 and up and mainstages: PLAY for the Pre-K to first-grade group. Our Family Fun Nights are the best option should you have a wide variety of ages and/or an unknown number of parents also logged in. We also offer specialty programs including recurring virtual programs and more! Check out our Virtual Menu here to see all we do! 

What package should I choose?

Usually, the two most important factors in determining your package are the length of time you’re looking for and the number of guests you are expecting (we think in terms of “screens,” so a family on a single screen counts as one guest). Our Showcase Package is most popular, but if you’re expecting a very small group or a small amount of time, then the Workshop Package might cover you. If you like to “go big,” you’ll want the Performance Package, which includes the most guests, a complimentary recording of the show, and additional planning time prior to the performance.

How do I know if this is the right choice for my community?

We’ve been excited about the overwhelming popularity of our virtual performances across all ages and types of organizations. We’re confident that we can find the right blend of “secret sauce” to entertain anyone from “feisty four-year-old” to “too-cool tween” to “skeptical adult” and beyond! We also aim to be easy and low maintenance with little tech knowledge needed for you as the client. It’s simply your responsibility to invite your guests (due to volume, we can’t help with marketing/enrollment support) and log in to the show. As long as you can handle that, we’re the right choice! 

How do you integrate my themes and values into your show?

We individually review and plan for EVERY virtual show by looking at each organization’s objectives and creating a “custom set list.” We then match performers specifically to align with different goals, utilizing our awesome network and flexible format to leverage Religious Educators, Preschool Teachers, Academic Professionals, and Creative Artists to hit the mark every time.

How do you keep Zoom secure and safe?

Our performers are equal parts entertainers and tech wizards. We encourage you to utilize our Zoom hosting capacity to ensure that security settings are safe, including using a password enabled link, waiting room, and disabling important functions for guests like chat and screen share, as needed. We work hard to make your performance safe and secure, both in emphasizing respect and kindness and ensuring tech safety. You can read more about our security commitment, here .

What are the steps to confirm my booking?

Email Bob@mainstages.com and/or complete our quote request form (if you haven’t already) with the requested date, time, and package selection for your performance(s). We will confirm your date/time and send you a Docusign agreement and invoice from Quickbooks. E-sign the agreement, pay the invoice by credit card with provided link, and we will follow up with the Zoom link and move you to show planning! Note: We require payment via credit card for all virtual performances. Check payment can only be made with special arrangement.

When do I need to make a decision about booking?

We require all bookings to be completed with full payment made no later than the Monday prior to the weekend of your show (weekday shows require 4 business days). Due to the volume and quick turnaround of virtual shows, we cannot guarantee a time slot for a show until complete payment is made. Do not delay! We often fill up weeks in advance.

Can I host the show on my ZOOM account instead of mainstages?

It IS possible for us to use your Zoom link instead of ours, but we will ask that you send us the Zoom link upon booking and can confirm your ability to make our performers co-hosts at the show as we require access to Host tools/functions to successfully facilitate your virtual performance.

Do you offer any discounts?

The pricing for your virtual performance is designed to be very competitive, in order to be accessible to communities of all sizes. The listed prices on our rate sheet are non-negotiable, but we do offer a 10% discount off your entire booking if you book two or more of the same shows (or similar) on the same date with us.

When do I get the link? How do I share it with guests?

After you confirm dates/details and pay for your party, you will receive the Zoom link in a confirmation email from us within 3 business days. The best way to share a link with guests is to email it to them directly. We suggest using an online form in your website (or a free form builder such as Google Forms) to create a registration page so that you can send the link in an auto-response and collect emails/communicate before (and after!) the show. Don’t forget to send guests a reminder about the event with the Zoom link!

How do I promote my virtual performance?

Please email us at publicity@mainstages.com if you’d like our virtual performance press release or logo for promotional use. You can include us in your social media promotion @mainstages on Facebook or Instagram and we will make sure to share it out to our network as well. Due to the volume of virtual shows, we are unable to provide custom content for your event publicity. 

What happens if I need to reschedule or cancel before the show?

We understand that it can be hard to predict enrollment in the virtual landscape. Per the terms of our agreement, your money is fully refundable up to 10 days prior to your show date, after which we would be able to offer you a credit towards a future booking. Cancellations within 72 hours of your event are not eligible to be credited to a future booking. That said, we always do our best to be flexible and accommodate you with moving/rescheduling your show date/time, but it’s equally important that you track RSVP’s and communicate with us regarding enrollment updates, especially if you are unsure of the turnout. 

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Host your next virtual community event with mainstages